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New Series Part 1: Getting Naked with Joe Ames

If you have followed my posts, by now you may have taken note that my favourite book is Getting Naked by Patrick Lencioni.  In fact, you’ll find references to the “naked” approach in posts such as...

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Getting Naked Part 3: With Sybil Dahan

Today I am excited to shared the “naked” insights of Sybil Dahan. Two weeks ago I launched a new blog series featuring some of my fellow “naked” fans.  This series was inspired by my favourite book...

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Embrace Your Skeptics!

If you are evangelizing a customer experience transformation you have undoubtedly become intimately familiar with the challenge of attaining collective buy in.  I was recently asked by a “clienteer”...

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It’s a Nude New World!

Naked, naked, naked… if you follow my blog or if you are reading HBR, Huffington Post and the like, you are taking notice of our nude new world.  “Don’t confuse transparency with a lack of privacy”...

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The 5 Most Dim-Witted Leadership Strategies

Today’s post was inspired by The 8 Stupidest Management Fads of All Time and The 5  Dumbest Management Concepts of All Time by Geoffrey James.  I would respectfully disagree with some on his lists but...

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6 Most Brilliant Leadership Strategies

Last month Geoffrey James provided me with the rare honour of guest posting my 5 Most Dimwitted Leadership Strategies on BNET’s Sales Machine.  Geoffrey is a prolific writer with a highly provocative...

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Making Profits with Purpose Gains Momentum

While many skeptics still battle the notion that not all profits are equal, great companies continue proving that Creating Shared Value reaps significant enduring benefits.   This movement is at front...

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Vulnerability as a Competitive Advantage

After reading HBR’s Making Business Personal I am more inspired than ever to push the boundaries to encourage businesses to become more human.  Deliberately creating a culture that turns all of our...

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